European Business with Strong Local Presence.
Our day-to-day work is characterised by the acknowledgement and satisfaction of customer needs. The provision of customised building service solutions enables our customers to concentrate on their core business. The ultimate goals of our customised service provision is the creation of advantages to our clients and most of all customer satisfaction. That is why Euroliance Limited is a melting pot for exchanging ideas, sharing experience, techniques and innovation. Servicing locally is the key to our success - services are always adapted to local and individual market or customer requirements.
The relationship between Euroliance Limited and its customers is built on trust. By making us part of their business, our customers place their trust in us to deliver. For customers and company to prosper further, we must repay that confidence through fair and principled dealings.
We are the one-stop building service solution with extensive European coverage, strong regional networks and profound knowledge of our markets.
Therefore, customer benefits include:
- Single point of contact, Uniform quality standards, Uniform costing & invoicing
- European wide reporting, European best pratice, Cost reduction, Help desk
Management
To be able to make equitable decisions and maintain good working relationships, the management needs to stay in touch with day-to-day aspects of business. Service provision is local and proximity to our customers is one of the fundamentals of our client approach. That is why we have a regionally organised structure that makes us flexible and furthermore customer-oriented.
Management reporting systems
All data gathered in connection with the servicing of locations is bundled centrally and then frequently reported in a jointly predetermined time frame and format.
Quality standards
The operations of Euroliance Limited have been accredited in accordance with EN ISO 9001 and/or EN ISO 14001. This ensures a common understanding of quality standards and the implementation of an effective quality management system.
Help desk
All customer calls, incidents, questions or e-mails can be received and treated by a locally contactable helpdesk that operates as one single point of contact for all service issues.
Invoicing
All regional invoices are bundled by the central office and reported to our customers.